Quality in every detail
Design, manufacturing and quality control focused on delivering reliable and functional equipment.
Service when you need it
Technical and after-sales support to help you before, during and after your purchase.
SOLTER 2+1 Warranty
2 years of SOLTER warranty and the option to extend coverage for 1 additional year, subject to its terms and conditions.
Quality
Quality throughout the process
At SOLTER, we understand quality as a commitment that begins with design and continues through manufacturing, product quality control and after-sales service.
We design and manufacture our equipment with the aim of achieving a balance between reliability, ergonomics, ease of use and performance. Throughout the process, we carry out quality controls and work in accordance with the requirements of the ISO 9001:2015 standard.
Quality does not end when the product leaves the factory. It is also present in customer service, technical support and after-sales service.
Design and manufacturing
We develop our equipment taking into account both usage requirements and reliability, ergonomics and ease of use.
Quality control
We carry out checks during the manufacturing process to ensure that each product meets the criteria established by SOLTER.
Reliability and ease of use
We develop functional solutions designed to meet the real needs of private users, professionals and industrial environments.
Quality beyond the product
Our commitment continues after purchase through technical service, after-sales assistance and a range of support resources.
Service
Technical and after-sales service
Buying SOLTER equipment also means having support when you need it.
Our team provides technical support to resolve queries related to the product, its operation and after-sales service. In addition, SOLTER has a network of more than 30 after-sales service points across the Iberian Peninsula and an international presence.
Our aim is to provide clear assistance and ensure that every query reaches the right team, whether you are an end user, professional or distributor.
Technical support
We resolve queries related to products, operation and technical support.
(+34) 972 730 084
After-sales service
We help you manage queries, incidents, maintenance and technical support related to your SOLTER equipment.
The service network is designed to provide a clear process for users, distributors and professionals alike.
Product recalls
Check whether your product may be included in a product recall using its EAN code or serial number.
Warranty
Garantía SOLTER 2+1
We trust in the reliability and robustness of our products. That is why SOLTER offers a 2-year warranty across its product range.
In addition, by registering the product within 30 days of purchase, you can enjoy 1 additional year of warranty on products included in the SOLTER 2+1 programme, subject to its terms and conditions.
How does SOLTER 2+1 work?
1. Buy your SOLTER product
We develop our equipment taking into account both usage requirements and reliability, ergonomics and ease of use.
2. Register it within the first 30 days
We carry out checks during the manufacturing process to ensure that each product meets the criteria established by SOLTER.
3. Enjoy the additional coverage
We develop functional solutions designed to meet the real needs of private users, professionals and industrial environments.
What does the SOLTER 2+1 extension include?
The 2+1 Professional Warranty covers, subject to the programme’s terms and conditions, transformers, rectifiers, electronic circuits and defective components within the INVERTER MMA, TIG, MIG-MAG and battery charger product lines.
To find out the coverage applicable to your equipment, please refer to the full warranty terms and conditions.
View full terms and conditions
Need to make a warranty claim?
In the event of a fault or incorrect operation of equipment under warranty, the request must be processed through the distributor where it was purchased or through an authorised SOLTER distributor.
You will need to provide the purchase invoice and the equipment’s serial number. For products registered under the SOLTER 2+1 programme, proof of registration must also be provided.
Terms and exclusions
The warranty is intended to cover manufacturing defects under the conditions established for each product.
Parts subject to normal wear and tear are excluded from the warranty, such as connection cables, wheels, connectors, welding helmet filters, cases, rollers and certain consumables for MIG and TIG torches.
The progressive loss of capacity, performance or autonomy in batteries, accumulators, jump starters or other energy storage components is also excluded when it results from normal use, natural ageing or inadequate maintenance.
Equipment that has been tampered with, modified, dismantled or repaired by personnel not authorised by SOLTER is excluded from coverage.
Damage resulting from improper use or use contrary to the instructions in the manual is also not covered, nor is damage caused by impacts, falls, humidity, liquid ingress, excessive dirt, insufficient ventilation, overloads, incorrect connections or an unsuitable power supply.
The warranty does not cover damage resulting from the use of non-original, incompatible or non-recommended accessories, consumables, chargers, cables or components.
It also does not include costs arising from maintenance, adjustments, demonstrations, periodic inspections, user training or technical travel, unless the applicable terms and conditions state otherwise.